1999, Jac A. M. Vennix, Group Model-Building: Tackling Messy Problems
- The evolution of group model building
- Individual sources of messy problems: limited information processing capacity
- Individual sources of messy problems: perceptions and reality construction
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Group sources of messy problems
- Deficiencies in group interaction
- Reality construction in groups: the reality of multiple realities
- Implications for Group Model-Building: the role of facilitation
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Critical characteristics of an effective facilitator
- Facilitation attitudes
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Facilitation skills
- Thorough knowledge of system dynamics
- Process Structuring Skills
- Conflict Handling Skills
- Communication Skills
